If there is any problem with your goods that relate to a manufacturing fault Woodsquare Ltd will replace the damaged or defective items. If no replacements are available Woodsquare Ltd will be pleased to offer a refund. This does not affect your statutory rights.
If for any reason you are unhappy with your purchase Woodsquare Ltd will fully refund the purchase value of any item within 14 days of receipt of the order. Items must be returned unused, free from damage, and be contained within its original packaging within a further 14 days of notification of cancelation. If the goods are faulty they can be returned up to 31 days from the date of order for a full refund, including postage. We would recommend taking insurance when returning goods as Woodsquare Ltd cannot be held responsible for goods damaged/lost in transit.
If the goods are faulty, Woodsquare Ltd will provide a full refund of the goods, outbound and return postage costs. Return postage cost will be refunded up to 2nd class royal mail by Woodsquare Ltd, outbound postage costs will be refunded up to 2 class royal mail. Additional costs of returning the item (which includes, but is not exclusive too, faster delivery services, transporting, packaging, time) will be covered by the client.
If the client is returning goods bought online that they no longer require or desire but the item is not faulty, then the client will be expected to cover the cost of the outbound and return postage costs. The goods must be returned within 14 calendar days of notification of cancelation.